How billing, renewals, refunds, and charge disputes work for Autonomous Ghost subscriptions.
Effective July 8, 2026
This policy explains when charges occur, how plan changes affect credits, and the conditions under which Ghost may issue refunds or billing adjustments.
Paid subscriptions are billed in advance for the interval you select (monthly or annual) using the payment method on file in your Ghost workspace billing settings.
Charges are processed in USD unless otherwise stated on your order form or enterprise agreement. Applicable taxes are calculated based on your billing address.
By subscribing, you authorize Ghost to charge the payment method on file for renewals until you cancel according to Section 4.
Each plan includes subscription credits for Automations, Runs, Connections, and Agent AI usage as described on the Pricing page. Credits reset at the start of each billing period unless your agreement specifies otherwise.
Overage or add-on purchases, when available, are charged at published rates or as set forth in your enterprise order form.
Failed payments may result in restricted access to cloud features until the balance is resolved. Ghost Studio desktop usage may continue subject to your License Agreement.
Monthly subscriptions: If you cancel within fourteen (14) days of your initial paid subscription and have consumed less than ten percent (10%) of included plan credits, you may request a full refund of that month's subscription fee.
Annual subscriptions: If you cancel within thirty (30) days of your initial annual purchase and have consumed less than ten percent (10%) of included annual credits, you may request a prorated refund of unused months minus any promotional discounts applied at checkout.
Renewals: Renewal charges are generally non-refundable except where required by law or where Ghost failed to provide materially advertised cloud services for more than seventy-two (72) consecutive hours during your current billing period.
Enterprise and custom order forms: Refund terms in your signed agreement supersede this section where they differ.
You may cancel auto-renewal at any time from workspace billing settings. Cancellation takes effect at the end of the current paid period; you retain access until that date.
Downgrades apply at the next renewal. Mid-cycle downgrades do not retroactively refund unused credits from a higher tier unless expressly approved by Ghost billing support.
Account deletion does not automatically issue a refund. Submit a refund request before deleting if you believe you qualify under Section 3.
Contact billing support through the Support Portal before initiating a chargeback. We will investigate duplicate charges, incorrect tax, or unauthorized transactions promptly.
Initiating an unwarranted chargeback may result in account suspension pending resolution. Ghost reserves the right to dispute invalid chargebacks with evidence of service delivery.
Promotional credits or extended trials are non-refundable and non-transferable unless stated in the promotion terms.
Converting from a trial to a paid plan starts a new billing period for refund eligibility under Section 3.
Email billing requests via the Support Portal contact form with subject "Billing / Refund", including workspace ID, invoice number, and reason for the request.
Approved refunds are issued to the original payment method within ten (10) business days. Bank processing times may vary.
We may update this Payments & Refund Policy by posting a revised version on autonomousghost.com and updating the effective date above.
Material changes affecting renewal rights will be communicated by email where practicable at least fifteen (15) days before they apply to existing subscriptions.
