Support Portal
Submit tickets, track incidents, and reach billing or technical support for your Autonomous Ghost workspace.
Support Portal
Get help with flows, connectors, billing, and security reviews. Include workspace ID and run IDs for faster resolution.
Ticket submission
Route technical, billing, and legal requests to the right queue.
Severity guidelines
Definitions for P1 production outages versus general how-to questions.
Status updates
Email notifications as agents investigate and resolve issues.
Enterprise escalation
Dedicated paths for customers with support SLAs in order forms.
Ready to automate?
Get help with flows, connectors, billing, and security reviews. Include workspace ID and run IDs for faster resolution.
Capabilities
Ticket submission
Route technical, billing, and legal requests to the right queue.
Severity guidelines
Definitions for P1 production outages versus general how-to questions.
Status updates
Email notifications as agents investigate and resolve issues.
Enterprise escalation
Dedicated paths for customers with support SLAs in order forms.
Real-world workflows
Use case 1
Report failed production runs with replay IDs attached
Use case 2
Request refund or invoice corrections under the Payments policy
Use case 3
Submit security questionnaires for enterprise procurement
Use case 4
Ask for connector guidance before go-live weekend changes
Step-by-step automation
Step 1
Issue observed → gather run ID → submit ticket → workaround → permanent fix
Step 2
Billing question → include invoice number → billing queue → resolution email
Get started in minutes
Step 1
Locate workspace ID in dashboard settings
Step 2
Copy failing run ID from run history with timestamp
Step 3
Choose the correct category: technical, billing, or legal
Step 4
Attach screenshots or redacted logs — never share production passwords
